Customer service hall of shame

I complain about customer service because I know how important good customer service is to establishing and keeping long-term relationships in business. The rule of thumb is that a happy customer will tell one person about his or her experience while an angry customer will tell ten people about his or her experience.

MSN recently published an article with in-depth :

Last month, we asked readers to tell us about their worst customer service experiences, and more than 3,000 responded within 24 hours of our request. Now, with the help of pollster Zogby International, we are introducing MSN Money’s Customer Service Hall of Shame, a ranking of the companies whose service is most often rated "poor" by consumers.

The bad news is that I just formed new business relationships with two of the lowest rated companies for customer service, Sprint and Bank of America. I guess I should re-examine the relationships.

Read the article and then check out all the links. There are lots of useful pathways. In particular, check out the 25 best companies for customer service.