I’ve complained several times in this blog about various companies that I do business with and their insulting automated systems that dehumanize me.
But this story about a man who is receiving offers for credit has to take the cake.
The letters begin, “Dear Palestinian Bomber. . .”
Habbas was even more shocked when, on several occasions, he said he called an 800-number for JP Morgan Chase and spoke to operators in an effort to complain. Each time, he says the operators called up his information on a computer but apparently didn’t catch on. According to Habbas, “The operators always said, ‘Yes, Mr. Palestinian Bomber, how can we help you?'”
If I hadn’t received similar treatment from the low IQ people that usually staff these phone centers, I would think this story was a plant. But it’s very believable. When I’m totally fed up with the appalling lack of customer service in today’s corporate world, I often play games with these people. I’ll start off my call speaking in a bad English accent. In the middle of the call, I’ll switch to a terrible Scottish accent. I like to finish off with a mediocre Indian accent. No one ever says a thing or questions why I come from three different parts of the world.
I recently complained that XM Radio has been randomly turning off my satellite radio service for the last 2 years and that the process of getting it turned back on is about as soothing as getting a lava enema. Yesterday, Cingular (a Bellsouth company) double billed me AGAIN for cellular phone service.
It almost makes me want to give up and become a Palestinian Bomber. But that would mean I’d have to pay dues to CAIR and I don’t want to support terrorist organizations.