I tried to order $750 worth of stuff from ZipZoomFly on Friday. While I’ve had good experiences ordering from them in the past, this time was different. Their order processor, bank or whatever (they blamed it on Well Fargo when I called), denied my order even though I was using a debit card with plenty o’ cash to back up the transaction.
The next day, although the order was rejected, a $750 hold was placed on my acccount. WTF? Either take my money and ship me the stuff I ordered, or don’t take my money. What is not cool is that ZipZoomFly (or its order processor) decided to just freeze almost a thousand dollars of my cash for a week. Who built a system where that was an OK thing to do? The people responsible need a bitch slap. Or am I being ignorant thinking there has to be a better way of conducting business?
ZipZoomFly gets a Worst of Show entry for screwing up my order and holding my cash hostage.
Update – My money has been released and is back in my back account where it belongs. This after a call to ZipZoomFly where I was on hold several times but finally got a person to take my information and promise to submit it to accounting so they could call my bank and tell them what had happened.